M E M 0 TO: Prof. Martin FROM: Bobby Huck SUBJECT: Weekly Report 1 DATE: 2017 April 6 I learned how to put the hard-drive into the PC tower after customer requested that the hard-drive would be wiped out, put onto a new hard-drive. The employees didn't tell customer that they were going to re-sell the tower as a whole, told customer it would be torn apart for parts. PC tower is given a Windows Operating System. I learned to replace 512 MG RAM with 2 GB RAM to make the Computer faster and create more memory. 2 memory sticks containing 1 GB will be replacing 512 MG Memory sticks. I learned that if you don't have an internet connection with an ethernet cable plugged in, you need to use either a USB Wi-Fi adapter or a Wi-Fi PCI, which stands for Peripheral Component Interconnection. You have to put this inside of the tower. On the internet, you have to select CTRL, SHIFT, N on Google Chrome. CTRL, SHIFT, P on IE and Mozilla. This approach is call Incognito. We do this because it'll drive the employees out of business if the public knows how to fix the computer themselves.