M E M O TO: Prof. Martin FROM: Mauricio Portillo SUBJECT: Weekly Report DATE: 2017 Mar. 21 This week most of the work that I did was troubleshooting. Usually printers, laptops and monitors. Also I re-image a laptop then I help install software from a server to multiple workstations. As well I install a scanner. I learn how to dissemble a printer to fix a paper jam.