Professor Martin,

This is an update for the week. I have an interview on March 15th at 10am at IDP Consulting in Hauppauge. These are the details of the position:

Support Engineer Intern 

Position Summary:  

We are a technology managed services and consulting company located in Nassau County, LI. We service the SMB market in the LI/NYC areas and are offering an internship which offers practical work experience and an introduction to the multi-faceted world of IT Managed Services.  We are seeking self-motivated candidates with a “Can Do” attitude who can appreciate the challenging yet rewarding work environment that we offer.  You must work well as a member of a team, as well as independently on assignments.  This is a great opportunity to gain hands-on experience in the Managed Services field.  We place a high emphasis on Customer Service, so a calm, friendly demeanor is beneficial. 

Duties & Responsibilities: 

* Respond to user requests for service, troubleshoot problems and help develop solutions. 

* Support PC hardware components, desktop operating system software, and application software. 

* Perform minor repairs to equipment  

* Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors. 

* Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses. 

* Monitor backup systems and procedures to ensure data security. 

* Record activities, solutions and other responses to request for service in a ticketing system. 

* Assist in maintaining inventory records and documentation for equipment. 

* Contribute to technical documentation and participate in policy, procedure, and standards development. 

* Assist users in determining appropriate software solutions to meet needs. 

* Develop and provide user training for basic hardware and software use. 

* Provide backup technical support for network equipment (switches, routers etc…) 

* Maintains open communication and positive working relationship with staff. 

* Perform other tasks/projects as assigned. 


Qualifications:  


* Must have an automobile and be willing to travel throughout Nassau, Suffolk, and the 5 boroughs of NYC 

* Minimum of one year of college or trade school education in a business, communications or computer related field. 

* A basic understanding of computer network cabling and network file and print services. 

* Able to work in a fast-paced, high-pressure work environment. 

* Excellent oral and written communications skills 

* Excellent customer service skills 

* Able to interact effectively with all levels of internal company and customer contacts 

* Able to work in a team environment and as a self-starter; be able to work well independently with little supervision